Privacy Policy

Welcome to Starbird Chicken. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how Starbird Chicken ("we," "us," or "our") collects, uses, discloses, and safeguards your information when you visit our website starbirdfood.click, place an order with us, or otherwise interact with our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site and services.

This Privacy Policy applies to all information collected through our website, mobile applications, in-store interactions, loyalty programs, promotional campaigns, and any related services, sales, marketing, or events (collectively referred to as our "Services").

1. Who We Are

Starbird Chicken is a food service company operating in the United States, dedicated to providing high-quality, responsibly sourced chicken and related food products to our valued customers. Our contact details are as follows:

For any privacy-related questions, concerns, or requests, you may contact us directly via the email address listed above.

2. Information We Collect

We collect information about you in a variety of ways depending on how you interact with us. The categories of personal information we collect include the following:

2.1 Personal Information You Provide to Us

When you create an account, place an order, sign up for our loyalty program, contact our customer service team, or engage with us through promotional offers, you may voluntarily provide us with the following personal information:

• Identity Information: Full name, username or similar identifier, date of birth, and gender.
• Contact Information: Email address, postal address, telephone number, and delivery address.
• Account Credentials: Passwords, security questions, and other authentication information.
• Payment Information: Credit or debit card details, billing address, and transaction history. Note: Full payment card details are processed by our third-party payment processors and are not stored on our systems.
• Order Information: Items ordered, special dietary requirements or preferences, order history, and delivery instructions.
• Communications: Any messages, feedback, survey responses, or complaints you submit to us.
• Loyalty Program Data: Points earned and redeemed, reward preferences, and participation history.
• Marketing Preferences: Your preferences regarding receiving marketing communications from us.

2.2 Information Collected Automatically

When you visit our website or use our mobile application, we automatically collect certain technical and usage information, including:

• Device Information: IP address, browser type and version, operating system, device identifiers, screen resolution, and mobile network information.
• Usage Data: Pages visited, links clicked, time spent on pages, referring URLs, search queries within our site, and navigation paths.
• Location Data: General geolocation based on IP address, and precise location data if you grant permission through our mobile application to facilitate location-based features such as finding the nearest Starbird location.
• Cookie and Tracking Data: Information gathered through cookies, web beacons, pixel tags, and similar technologies. See Section 7 of this policy for more details on our cookie practices.
• Log Data: Server log files that record activity on our website, including error reports and performance data.

2.3 Information From Third Parties

We may receive information about you from third-party sources, including:

• Social Media Platforms: If you connect your social media account to our services or interact with our social media pages, we may receive publicly available profile information.
• Analytics Providers: Aggregated and anonymized data about user behavior on our website from services such as Google Analytics.
• Delivery Partners: Information related to delivery fulfillment provided by our third-party delivery service partners.
• Advertising Partners: Information about your interaction with our advertisements on third-party platforms.
• Payment Processors: Transaction confirmation and fraud prevention signals.

3. How We Use Your Information

We use the information we collect about you for a range of legitimate business purposes, including:

3.1 Providing and Managing Our Services

• Processing and fulfilling your food orders, both online and in-store.
• Managing your customer account and loyalty program membership.
• Facilitating payment transactions and preventing fraudulent activity.
• Delivering your orders and coordinating with third-party delivery partners.
• Providing customer support, responding to inquiries, and resolving complaints.
• Sending transactional communications such as order confirmations, receipts, and delivery updates.

3.2 Improving and Personalizing Our Services

• Analyzing how customers use our website and services to identify opportunities for improvement.
• Personalizing your experience by displaying menu items, offers, and content tailored to your preferences and order history.
• Conducting research and development to create new menu items and improve existing offerings.
• Performing internal audits and quality assurance assessments.

3.3 Marketing and Communications

• Sending you promotional emails, SMS messages, or push notifications about new menu items, special offers, loyalty rewards, and events — where you have consented or where we have a legitimate interest to do so.
• Displaying targeted advertising to you on third-party platforms and websites based on your interactions with us.
• Conducting surveys, sweepstakes, contests, or other promotional activities.
• Measuring the effectiveness of our marketing campaigns and advertising materials.

3.4 Legal and Compliance Purposes

• Complying with applicable federal, state, and local laws and regulations in the United States.
• Enforcing our Terms of Service and other agreements.
• Protecting the rights, property, and safety of Starbird Chicken, our customers, and the public.
• Responding to legal processes, court orders, or regulatory requests.
• Detecting, investigating, and preventing fraudulent transactions, abuse, or other illegal activities.

4. How We Share Your Information

We do not sell your personal information to third parties for their own direct marketing purposes. However, we may share your information in the following circumstances:

4.1 Service Providers and Business Partners

We share your information with carefully selected third-party vendors and service providers who perform services on our behalf, including:

• Payment Processors: To securely process credit/debit card transactions and prevent fraud.
• Delivery Partners: To fulfill your food delivery orders, we share relevant order and delivery address information.
• Cloud Hosting and IT Services: To host our website, databases, and applications.
• Analytics Providers: Such as Google Analytics, to help us understand website traffic and user behavior.
• Email and Marketing Platforms: To send promotional and transactional communications on our behalf.
• Customer Support Tools: To manage customer service inquiries and ticketing systems.
• Loyalty Program Administrators: To manage and operate our customer rewards program.

All service providers are contractually required to use your information only for the purposes for which it was shared and to maintain appropriate security measures. They are prohibited from using your personal data for their own purposes.

4.2 Business Transfers

In the event that Starbird Chicken undergoes a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of its assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any such change in ownership or control of your personal data.

4.3 Legal Requirements and Law Enforcement

We may disclose your personal information to government authorities, law enforcement agencies, or other third parties when we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, subpoena, court order, or regulatory requirement under applicable United States law.
• Protect and defend the legal rights or property of Starbird Chicken.
• Prevent or investigate suspected wrongdoing in connection with our Services.
• Protect the personal safety of users of our Services or the public.
• Protect against legal liability.

4.4 With Your Consent

We may share your personal information with other parties where you have given us explicit consent to do so, for example, when you choose to participate in a co-branded promotion or share your information with a specific partner.

4.5 Aggregated and De-Identified Data

We may share aggregated or anonymized information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, and other purposes. This is not considered personal information under applicable law.

5. Data Security

Protecting your personal information is a top priority for Starbird Chicken. We implement a range of technical, administrative, and physical security measures designed to protect the security, integrity, and confidentiality of your personal information, including:

• Encryption: All data transmitted between your browser and our servers is encrypted using Secure Socket Layer (SSL) / Transport Layer Security (TLS) technology.
• Access Controls: Access to personal information is restricted to authorized employees, contractors, and service providers who have a legitimate need to access it in the course of their duties.
• Secure Payment Processing: We use PCI-DSS compliant payment processors. We do not store full credit card numbers on our servers.
• Firewalls and Intrusion Detection: We employ firewalls, intrusion detection systems, and other network security tools to protect our infrastructure.
• Regular Security Assessments: We conduct regular reviews and assessments of our security practices and systems.
• Employee Training: Our staff members who handle personal data receive regular training on data protection best practices.

Despite our best efforts, no security system is impenetrable. We cannot guarantee the absolute security of your information. In the event of a data breach that is likely to result in risk to your rights and freedoms, we will notify affected individuals and relevant authorities as required by applicable law, including applicable state breach notification laws in the United States.

You are responsible for maintaining the confidentiality of your account credentials. Please notify us immediately at [email protected] if you suspect any unauthorized access to your account.

6. Your Privacy Rights

Depending on your state of residence in the United States, you may have certain rights with respect to your personal information. We are committed to honoring these rights in accordance with applicable law.

6.1 California Residents — CCPA/CPRA Rights

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know: You have the right to request that we disclose what personal information we have collected about you, the categories of sources from which it was collected, the business or commercial purposes for collecting it, the categories of third parties with whom we shared it, and the specific pieces of personal information we hold about you.
• Right to Delete: You have the right to request that we delete personal information we have collected about you, subject to certain exceptions (e.g., where the information is necessary to complete a transaction or comply with a legal obligation).
• Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the "sale" or "sharing" of your personal information for cross-context behavioral advertising purposes. To exercise this right, contact us at [email protected].
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use of sensitive personal information to that which is necessary to provide services reasonably expected by an average consumer.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge you different prices, or provide you a different level or quality of service because you exercised your rights.

6.2 General Rights for All U.S. Users

Regardless of your state of residence, we extend the following rights to all users where technically and legally feasible:

• Right of Access: Request a copy of the personal information we hold about you.
• Right to Correction: Request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Deletion: Request the deletion of your personal information, subject to applicable legal exceptions.
• Right to Data Portability: Request that we provide your personal information in a structured, commonly used, and machine-readable format where technically feasible.
• Right to Opt-Out of Marketing: Opt out of receiving promotional communications at any time by clicking "unsubscribe" in any marketing email, replying STOP to any SMS, or contacting us at [email protected].
• Right to Withdraw Consent: Where we rely on your consent to process personal data, you may withdraw that consent at any time without affecting the lawfulness of processing before withdrawal.

6.3 How to Submit a Privacy Rights Request

To exercise any of the rights listed above, please contact us by:

• Email: [email protected]
• Website: starbirdfood.click

We will verify your identity before processing your request. We will respond to verified requests within 45 days of receipt, with a possible extension of an additional 45 days when necessary, as permitted by the CCPA/CPRA. We will not charge a fee for processing your request unless it is manifestly unfounded or excessive.

You may designate an authorized agent to submit requests on your behalf. Authorized agents must provide written authorization signed by you, and we may require you to verify your identity directly with us.

7. Cookie Policy

Our website starbirdfood.click uses cookies and similar tracking technologies (such as web beacons, pixel tags, and local storage) to enhance your browsing experience, analyze site traffic, and serve relevant advertising.

7.1 Types of Cookies We Use

• Strictly Necessary Cookies: These are essential for the website to function properly. They enable core functions like shopping cart management, user authentication, and secure checkout. These cookies cannot be disabled.
• Performance and Analytics Cookies: These collect information about how visitors use our website (e.g., which pages are visited most often). This data is used in aggregate form to improve website performance.
• Functionality Cookies: These allow us to remember choices you make (such as your language preference or saved delivery addresses) to provide a more personalized experience.
• Targeting and Advertising Cookies: These are used to deliver advertisements relevant to your interests, both on our website and on third-party platforms. They may also be used to limit the number of times you see an advertisement.

7.2 Managing Your Cookie Preferences

You can manage or disable non-essential cookies through your browser settings. Most browsers allow you to refuse cookies or delete cookies that have already been set. Please note that disabling certain cookies may affect the functionality of our website.

For more detailed information about the specific cookies we use and how to manage your preferences, please refer to our full Cookie Policy available on our website at starbirdfood.click.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, as described in this Privacy Policy, unless a longer retention period is required or permitted by applicable law. Our retention criteria include:

• Account Information: Retained for the duration of your active account relationship with us, plus an additional period of up to 3 years following account closure to allow us to respond to inquiries, process final transactions, and comply with legal obligations.
• Order and Transaction Records: Retained for up to 7 years for financial record-keeping and tax compliance purposes, as required by U.S. federal and applicable state tax laws.
• Marketing Data: Retained until you opt out of marketing communications, after which we will retain a record of your opt-out preference to ensure we honor your request.
• Customer Support Records: Retained for up to 3 years from the date of resolution of the inquiry or complaint.
• Usage and Technical Data: Retained in aggregated or anonymized form for analytics purposes for up to 2 years. Identifiable usage logs are typically retained for up to 12 months.
• Legal and Compliance Records: Retained for as long as required to comply with applicable legal obligations, resolve disputes, and enforce our agreements.

When your personal information is no longer required, we will securely delete or anonymize it in accordance with our data destruction procedures.

9. Children's Privacy

Our website, online ordering platform, and associated services are not directed to, marketed to, or intended for children under the age of 13, and we comply with the Children's Online Privacy Protection Act (COPPA). We do not knowingly solicit data from or market to children under 13 years of age.

Individuals between the ages of 13 and 17 may only use our Services under the supervision of a parent or legal guardian who agrees to be bound by this Privacy Policy on their behalf.

If you are a parent or guardian and believe that your child under the age of 13 has provided us with personal information without your consent, please contact us immediately at [email protected]. If we learn that we have collected personal information from a child under 13, we will promptly delete such information from our records.

10. International Data Transfers

Starbird Chicken is based in the United States, and our primary data processing activities occur within the United States. By using our Services from outside the United States, you acknowledge and consent to the transfer of your personal information to the United States, where data protection laws may differ from those in your country of residence.

In the event that we engage service providers or technology partners located outside the United States, we take appropriate steps to ensure that any international transfer of your personal data is carried out in compliance with applicable law and that your information remains protected to a standard equivalent to that required under U.S. law.

Safeguards we may rely upon for international data transfers include:

• Data processing agreements with appropriate contractual protections.
• Standard contractual clauses or equivalent mechanisms recognized under applicable law.
• Certification frameworks, such as the EU-U.S. Data Privacy Framework where applicable.

For more information about our international data transfer practices, please contact us at [email protected].

11. Third-Party Websites and Links

Our website may contain links to third-party websites, applications, or services that are not owned or controlled by Starbird Chicken. This Privacy Policy applies solely to information collected by us through our Services. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites.

We encourage you to review the privacy policies of any third-party websites you visit. The inclusion of a link on our website does not imply our endorsement of that third party or their privacy practices.

Third-party service integrations that may independently collect data include, but are not limited to, Google Analytics, social media platforms (such as Instagram, Facebook, and TikTok), payment processors, and delivery aggregator platforms.

12. California "Shine the Light" Law

California Civil Code Section 1798.83 permits California residents to request information regarding the disclosure of their personal information to third parties for the third parties' direct marketing purposes. If you are a California resident and wish to make such a request, please contact us at [email protected] with the subject line "California Shine the Light Request." We will respond to your request within a reasonable time.

13. Do Not Track Signals

Some browsers incorporate a "Do Not Track" (DNT) feature that signals to websites that you do not want to have your online activity tracked. Currently, there is no universally accepted standard for responding to DNT signals, and our website does not respond differently to DNT signals at this time. We will update this policy if a uniform standard for DNT response is established.

For opt-out options related to interest-based advertising, you may visit the Digital Advertising Alliance's opt-out portal at optout.aboutads.info or the Network Advertising Initiative at optout.networkadvertising.org.

14. Federal Trade Commission (FTC) Compliance

Starbird Chicken is committed to complying with the Federal Trade Commission Act (FTC Act), which prohibits unfair or deceptive practices in commerce, including with respect to privacy and data security. Our privacy practices are designed to be transparent, fair, and consistent with our representations to you. We do not engage in deceptive data collection practices, and we honor the promises we make in this Privacy Policy.

If you believe our privacy practices are unfair or deceptive, you have the right to file a complaint with the Federal Trade Commission at:

15. How to File a Privacy Complaint

If you have concerns about how we handle your personal information and you are not satisfied with our response, you have the right to file a complaint with the relevant authority.

15.1 Contact Us First

We encourage you to contact us directly first so that we can address your concerns promptly:

• Email: [email protected]
• Website: starbirdfood.click

We aim to respond to all privacy-related inquiries and complaints within 30 days of receipt. Complex matters may require additional time, in which case we will notify you of the extended timeframe.

15.2 Regulatory Authorities

If you are a California resident and are not satisfied with our response, you may contact the California Privacy Protection Agency (CPPA):

For general consumer protection complaints, you may contact:

Residents of other states may also have rights under emerging state privacy laws, including those enacted in Virginia (CDPA), Colorado (CPA), Connecticut (CTDPA), Texas (TDPSA), and other states. If you are a resident of one of these states and wish to exercise your rights, please contact us at [email protected].

16. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this page.

If we make material changes to this Privacy Policy — particularly changes that affect how we collect, use, or share your personal information — we will notify you by:

• Posting a prominent notice on our website starbirdfood.click.
• Sending an email notification to the email address associated with your account (if you have one).
• Displaying an in-app notification through our mobile application.

Your continued use of our Services after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

17. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to reach out to us:

We value your trust and are committed to handling your personal information with care, transparency, and respect. Thank you for choosing Starbird Chicken.